CAREERS
Comstock Wines was inspired by the fundamental passion to grow and source only the best Sonoma County grapes and transform them into wines that are as delicious as they are memorable. Located in Dry Creek Valley, just outside of Healdsburg, CA, we pride ourselves on producing varietals that reflect the diversity of the region and specialize in small-lot handcrafted wines that can only be found here at the winery.
Our blend of exceptional Hospitality and award-winning Winemaking has become the core of our foundation here at Comstock Wines. With a strong cellar, culinary and hospitality program, we pride ourselves on being a cohesive and supportive team, through and through.
If you are a passionate, self-motivated, life-long learner interested in joining our team, please share your resume here.
OPEN POSITIONS
HOSPITALITY MANAGER
Department: Hospitality
Reports to: General Manager
Location: Healdsburg, CA
Schedule: Full Time
Classification: Non-Exempt
The Hospitality Manager at Comstock Wines is a leadership role that plays a critical part in all customer service experiences, team management, and operational aspects of hospitality. The Hospitality Manager is responsible for driving revenue and delivering the tasting room’s sales and club acquisition goals while providing best-of-class guest service. In addition to proven sales skills, responsibilities include the following: direct, develop, and mentor your team; build outreach relationships to garner guest referrals; oversee all operational policies and procedures to ensure a smooth-running department; manage inventory; and exhibit stellar customer service skills to maintain Comstock’s reputation. The Hospitality Manager will be part of our floor staff, leading tastings and customer interactions.
The position is FT, with a full benefits package offered. Compensation is competitive and includes commissions and bonuses. This position requires availability to work weekends, special events, and some evenings.
Primary Responsibilities include:
- Manage TOCK Reservations system: schedule experiences, manage guest confirmations, comments, and notes
- Oversee Tasting Room Preparation/Operation (opening and closing procedures, which include printing menus, organizing the room inside and out, opening/preparing wines, opening/closing cash drawer, room maintenance and appearance, and monitoring daily pours/wine management)
- Manage the Preparation of food service items as needed/coordinate with culinary partners
- Tasting Room scheduling: Properly staff for daily tastings and events
- Assist as needed with special events and marketing (social media)
- Schedule and conduct outreach for all staff members
- Provide exemplary customer service
- Conduct daily tastings
- Work with General Manager / Wine Club Manager to develop and execute on-site events (including but not limited to industry, public, and club events)
- Work with individual guests/ field inquiries to execute private on-site events.
Additional Duties:
- Monitor/maintain wine inventory on site
- Creating unique selling opportunities for customers and executing them
- Work with GM to develop and implement new tasting/winery experiences
- Outreach to customers for specific sales directives
- Email/Phone
- Ongoing training opportunities for staff
- Notify the General Manager of any required maintenance for general upkeep of the hospitality facilities, equipment, and auxiliary spaces.
- Other duties as directed by the General Manager.
This job description reflects the General Manager’s assignment of essential functions; it does not prescribe or restrict tasks that may be assigned.
JOB REQUIREMENTS: Essential Skills, Experience, and Education
- Demonstrated sales ability.
- Strong communication skills (in person, phone, and email)
- Intermediate technology skills, including MS Word/Excel, social media, Canva (WineDirect and TOCK a plus).
- Must be proficient in Point of Sale, processing shipping orders, posting necessary functions to open/close TR registers, balance cash drawers, submit cash deposits, and track cash intake.
- Ability to work and manage multiple priorities in a fast-paced, dynamic environment while maintaining a high level of detail orientation.
- Ability to effectively manage multiple projects and work in cross-functional teams.
- Previous Tasting Room and management experience required. Retail management experience preferred.
- College degree or equivalent experience in business/retail management, hospitality, wine marketing, enology, and/or viticulture.
Reports to General Manager
Physical Requirements
- Ability to stand, walk, sit, climb stairs, balance, and kneel. Must be able to lift and carry 50 pounds.
Required to have and maintain
- Food Safety Manager Certification
- California Responsible Serving of Alcohol
- California Managing Responsible Alcohol Servers
Hours
- Full-Time, Weekends, and some Holidays required
Compensation
- Competitive compensation, depending on education and experience
- Health, dental, vision, and 401K benefits package
- Wine club commission
- Tips
- Paid time off
TASTING ROOM ASSOCIATE
Department: Hospitality
Reports to: General Manager, Tasting Room Manager
Location: Healdsburg, CA
Schedule: Full Time
Classification: Non-Exempt
At Comstock Wines, building long-lasting relationships with our guests is a priority. We are seeking aTasting Room Associate to round out our team.
ESSESTIAL DUTIES AND RESPONSIBILITIES:
- Greet and provide guests with a memorable hospitality experience.
- Effectively suggest and sell wines and wine club memberships.
- Opening & closing responsibilities.
- Assist with wine club shipments.
- Assist with Tasting Room and Hospitality events.
- Maintain standard duties including cleaning stemware, tasting bar, and picnic areas.
- Provide service beyond guest expectations, creating new relationships while solidifying existing guest and wine club-member relationships.
- Wine Direct POS to process orders and assist in maintaining CRM.
- Pour wines and speak knowledgeably about the varietal and growing area while telling the story of our Winery.
- Assist as needed with special events and marketing.
- Assist with packing and shipping orders.
- Inventory – count and restocking
- Assist the management team as needed with special projects.
QUALIFICATIONS:
- Outstanding customer service
- Positive, team-player
- Sales-driven attitude
- Must love interacting with all people and building relationships
- Previous tasting room, serving or retail/restaurant sales experience a plus
- Must have the ability to multitask
- Must be a team player and possess good communication skills
- Computer literate in Microsoft Office and POS systems (WineDirect a plus).
- Must be able to work weekends, holidays and evenings
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, employee is frequently required to do the following:
- Must be able to stand and sit for extended periods as required by job duties
- Must be able to walk at least 40 yards over uneven ground between work locations
- Must be able to lift up to 50 lbs. on a regular basis
- Must be 21 years or older
Comstock Wines is an Equal Opportunity Employer and a drug free workplace.
REQUIRED CERTIFICATES:
- Food safety for Handlers
- California Responsible Serving of Alcohol
- California Managing Responsible Alcohol Servers
COMPENSATION:
The position is Full-Time, with a full benefits package offered. Compensation is competitive, based on experience, and includes tips, commissions and bonuses. This position requires availability to work weekends, some holidays, special events and some evenings.